FAQs: Your Questions, Answered
Everything you need to know about shopping with us.
Shipping
How long will it take to receive my order?
How long will it take to receive my order?
We’re committed to getting your order to you as quickly as possible! Typically, the estimated delivery time is made up of two parts: fulfillment time and shipping time. On average, it takes about 2–7 business days for your order to be processed and fulfilled. Once your order is fulfilled, shipping times will vary based on your location. You can view our full shipping policy here.
How can I track my order?
How can I track my order?
Once you place your order, you'll receive a confirmation email to confirm your purchase. After your order has been processed and your items are ready, we’ll send you a separate email containing tracking information. This will allow you to keep an eye on your package as it makes its way to you! If you have any questions in the meantime, don’t hesitate to reach out to us.
Returns & Exchanges
What is your return and refund policy?
What is your return and refund policy?
We want you to be completely satisfied with your purchase! For full details on how to make a return or request a refund, please visit our Return and Refund Policy page. There, you’ll find everything you need to know about eligible returns, timeframes, and how to start the process. If you have any questions, feel free to reach out to our customer support team—we’re here to help!
General Inquiries
How do I care for my products (washing instructions, etc.)?
How do I care for my products (washing instructions, etc.)?
Care instructions vary depending on the product, but all our apparel comes with detailed washing and care guidelines on the inside label to help you keep it looking its best. Be sure to check the label upon receiving your item for the recommended instructions specific to your garment!
What should I do if I have a question that isn’t answered here?
What should I do if I have a question that isn’t answered here?
If you have any additional questions, don’t hesitate to reach out! Just email us at info@balkanish.com, and we’ll be happy to assist you.
Can I collaborate or partner with Balkanish for promotions?
Can I collaborate or partner with Balkanish for promotions?
Absolutely! We’re always excited to make new Balkan connections. For all inquiries on partnerships and collaborations, please reach out to us at info@balkanish.com. We’d love to hear from you!
